DM Auto Services
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
(12 Reviews)
Somerville, MA
NoraBringing my car to DM was a wonderful experience that I would recommend to anyone in the area. Weslley and Deverson were kind, courteous, and knowledgeable, and helped me understand what was happening with my car rather than just telling me the price tag. They accommodated me right on the spot as a walk-in and had my car back to me the same day. My car is driving so much better now with their help, and I feel confident I could go back anytime with an issue big or small.
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